Operations & Administrative Generalist

Position Posted: January 14, 2025               

Apply Before: February 25, 2025

Salary/Wage: Full-time Hourly, ($18-$21.50/hour)

Location: Grand Rapids, MI, In-Person Role, 4-5 days/week (no remote applicants considered), including summer

Job Category: Full-time employee

Relevant Work Experience: See Below

Career Level: 2+ years experience

Preferred Education Level: Bachelor’s Degree in Business Administration, Accounting, HR

Organization Overview 

The Lake Michigan Junior Golf Association was established in 2006 but soon shifted its focus to creating a chapter of the First Tee. First Tee – West Michigan officially became a chapter on June 23, 2011. 

First Tee – West Michigan is one of 150 First Tee chapters worldwide. First Tee was created in 1997 by the World Golf Foundation to use golf and character education to provide kids and teens of all backgrounds an opportunity to develop life-enhancing values like honesty, integrity, and sportsmanship. By engaging in a combination of life skills, leadership, and golf activities, First Tee’s programs will help kids and teens become valuable assets in their community and eventually,  high-character, high-integrity men and women.

At First Tee – West Michigan, we are highly focused on reaching out to at-risk and disadvantaged youth. We want kids and teens to see the beauty of the golf course, learn the skills they need to succeed in life, and build relationships with those who care for their well-being.  In 2024, we worked with more than 2,300 participants and managed payroll for eleven full-time staff, 70+ part-time Lead Coaches, and 50 junior coaches across a regional territory that includes Grand Rapids, Kalamazoo, Muskegon, and Holland.

Position Description

The purpose of this position is to assist the Operations Director in all the office and operational dimensions of our a non-profit. The ideal candidate will be someone who can work independently, has a high attention to detail, has some accounting experience/education, and be able to work with kids and high-level donors.  This candidate must be outstanding in written and verbal communication, interpersonal and organizational skills, have an optimistic ‘can do’ attitude, and be proactive and flexible. In addition to his/her administrative role, this candidate must be willing to coach in our life skills experience 1-2 classes a season (4-7 hours/week). 

Job Summary

Essential Job Functions:

  • Update and maintain multiple databases, including G-Suite, Hubspot, Donorbox, RingCentral, TextMagic, Salesforce, Quickbooks, Shopify, and Wufoo (training and support provided).
  • Answer the phone in the office, manage incoming office guests and equipment donations
  • Make equipment orders for staff, volunteers, and participants through various online portals (TaylorMade, Callaway, etc.)
  • Print, sign, and seal thank you notes and tax receipts for donors
  • Schedule meetings with appropriate staff and committee members for various initiatives and needs
  • Manage Play 9 Program, connecting volunteers and participants via text for 9-hole playing opportunities
  • Manage required background checks and SAFESPORT training for all active staff and volunteers (200+ active accounts)
  • Accounting functions including invoicing, and credit card allocations, and receipt collection (with training and support)
  • Manage annual raffle sales and distribution of tickets
  • Data Clean-up initiatives in various systems
  • Coach and facilitate youth development with students ages 7-17 and volunteers from all backgrounds and experience in the game of golf.
  • Maintain a clean and professional work environment at the office. 

Qualifications

The following characteristics are necessary for success in this position: 

Communication Skills

  • Strong use of the written English language, including grammar, spelling, and punctuation
  • Active listener
  • High emotional IQ
  • Ability to shift tasks and prioritize on the fly through various requests

Technical Skills

  • Comfortable learning online database systems
    • G-Suite (Google), Quickbooks, DonorBox, Hubspot, Shopify, Stripe, Slack, are all used with frequency
  • Ability to understand and produce thank you notes and tax receipts for donors. 
  • Golf swing knowledge
  • Youth/coaching experience

Personal Characteristics

  • High motor
  • A love for youth (age 7 to 17)
  • High integrity 
  • A servant heart
  • High attention to detail
  • Ability to focus in a high-energy environment (open office)
  • Flexible
  • Organized
  • Personally accountable
  • Outcome driven
  • Efficiency seeker 
  • Challenger
  • Patient

Job Benefits

  • Mileage reimbursement for in-work travel
  • 3% Simple IRA match
  • Health Insurance group rates + HSA Match & Lump Sum available
  • Paid Time Off
  • Holidays Off (New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Friday after Thanksgiving, Christmas Eve, Christmas Day)

Interested? 

Please submit a cover letter, resume, and salary requirements to the following email: [email protected]

Contact: David Hondorp, Talent Specialist

Telephone: 616-208-1177

Website Address: www.firstteewestmichigan.org